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Mobile Marketing |
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| "The technical team exceeded our expectations... continually embracing the values by imagining the complex design; solving the technical challenges; building the solution with the desired functionality; and then leading the project from a vision into a reality. " |
| CTO
A leading Energy Company |
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Introduction
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UNIDESK Cloud Platform: |
- It is in the cloud.
- We Create an instance for each UniDesk Customer.
- It has built-in CMDB capability.
- It offers super flexible ticket management.
- This platform is accessible by both:
- Our service desk agents.
- Customer users.
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UNIDESK Value Proposition: |
- High quality ticket resolution with very low operational overhead.
- No need to maintain the ticket management software.
- Tracking and follow up processes design for high quality service.
- Built-in ITIL process complaint(out of the box ITIL compliance).
- High quality reporting of service levels, efficiencies and productivity.
- Infra insight reports(created using analytics of breakdown and usage).
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UNIDESK Service Offering:
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UNIDESK Service Options:
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